Refund and replacement policy

24-Hour Replacement Protection

If you log into the delivered account within the first 24 hours and the account does not work, contact us immediately with your order details.

We will review the issue and provide a replacement when the account qualifies under this policy.

When Replacement Applies

Replacement protection applies when the account cannot be accessed or does not work correctly when first received, provided the issue is reported within 24 hours of delivery.

When Replacement Does Not Apply

If the account was working correctly after delivery and is later restricted, suspended, blocked, or otherwise affected because of actions taken after delivery, replacement or refund is not normally provided.

The buyer is responsible for account activity after successful access has been confirmed.

How to Report an Issue

Contact the seller using the same contact method used for your order and provide the relevant order information. We may ask for additional details needed to review the issue.

Refund Requests

Refund requests are reviewed individually. A refund is not automatic and depends on the circumstances of the order and the result of our review.

Individual Review

Every case is reviewed individually. If there is a problem with your order, contact us as soon as possible so we can review the situation and determine the appropriate solution.